Booking Conditions
BOOKING TERMS & CONDITIONS
Please take the time to read these Terms and Conditions, we appreciate that it is tempting to skip the content but these things are important. We have written our Booking Terms and Conditions to describe clearly our policies and procedures.
Many (or all) of the clauses of these terms and conditions are superseded when a booking is made through an online or traditional travel agent (where payment is made directly to them. Please carefully review all terms and conditions provided by your agent and ensure you pay special attention to payment and cancellation policies.
Your attention is drawn in particular to the provisions of clauses 5, 6 and 11 of these Terms and Conditions.
Please read these carefully before continuing with your booking.
Contents
1. General Information
2. Making a Reservation
3. Confirming a Booking
4. Payment of Balance
5. Identification Verification & Screening
6. The Price of Your Accommodation
7. Price Guarantee
8. VAT
9. Payment Method
10. Booking Amendments
11. Booking Cancellation Policy
12. Arrival and Departure Times
13. Party Size and Members
14. Catering
15. Additional Requirements
16. Care of the Property
17. Personal Belongings
18. Linen
19. Smoking
20. Pets
21. Authority to Sign
22. Exclusion of Liability for Suppliers of Goods and Services
23. Insurance
24. Property Maintenance Issues and Complaints
25. Privacy Policy
26. Intellectual Copyright
27. Liability
28. Statutory Rights
29. Good Order and Nuisance
30. Force Majeure
31. Passports and Visas
32. Breach of Contract
33. Governing Law
1. General Information
1.1 Three Places to Stay is a collection of boutique self-catering properties based in the UK. Our website address is: https://threeplacestostay.com. Three Places To Stay is a trading name of Hillhouse Events Limited a company registered in Scotland with registration number SC303419 and VAT number 554760427. Your booking is managed and administered by Hillhouse Events Limited. Stays at Hillhouse, Ayrshire are hosted by Hillhouse Events Limited. Stays at Bowldown, Cotswolds are hosted by Bowldown Farms Limited, registered in England with registration number 02689205. Stays at Killchuimen and Lower Glendoe Cottage are hosted by Glendoe Limited, registered in Scotland with registration number SC418548.
For the purposes of these Terms and Conditions, references to Hillhouse Events Limited (“we”, “us”, “our”) may, where the context requires, include the relevant hosting subsidiary (such as Bowldown Farms Limited or Glendoe Limited) acting on behalf of Hillhouse Events Limited for the purpose of delivering your stay.
1.2 Hillhouse Events Limited, Bowldown Farms Limited and Glendoe Limited are wholly owned subsidiaries of Hillhouse Estates Limited, registered in Scotland with registration number SC023206.
If you wish to contact us for any reason, including if you have any questions, concerns or complaints, please feel free to contact us at the address mentioned above, by telephone on 01292 676400 or by email to [email protected].
1.3 Each of the paragraphs and/or clauses of these T&C’s operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and/or clauses will remain in full force and effect.
1.4 In these Terms and Conditions, the following words shall have the following meanings:
‘Booking‘ means the arrangement of the hire of the Venue including, but not limited to, setting the dates for the Hire Term (as defined below), agreeing the Hire Fees (as defined below).
‘Catering Fees‘ means the total cost of the provision of food and catering services and Equipment (if required).
‘Client‘ means the person listed on the Rental Agreement as the client as the principle contact or party leader and who is issued these Terms & Conditions by Hillhouse Events Limited at the time of booking.
‘Deposit‘ means the deposit payable in accordance with clause 3.4 below.
‘Equipment‘ means all equipment provided by us to the Client for the Function, including but not limited crockery; cutlery; glassware; linen; cooking equipment; refrigeration; tables and chairs.
‘Hire Fees‘ means the total cost of the stay as set out in the Rental Agreement.
‘Hire Term‘ means the duration of time for which the Client wishes to stay at the premises as set out in the Rental Agreement.
‘Party Member‘ means those people who will be/are in attendance at the Venue during the Hire Term.
‘Identification Verification’ means the successful verification of the lead guests identification using official photographic identification through the services of our partner, Truvi.
‘Quotation‘ means the quotation supplied by Hillhouse Events Limited to the Client detailing the Deposit, Hire Fees and any additional or relevant charges.
‘T&Cs‘ or ‘Terms and Conditions’ means these Terms and Conditions.
‘Venue‘ means any of the following properties:
• Hillhouse, Hillhouse Estate, Troon, Ayrshire, KA10 7HU.
• Bowldown Farm House, Bowldown, Westonbirt, Tetbury GL8 8UD
• Kilchuimen, Glendoe Estate, Fort Augustus, PH32 4BZ
• Lower Glendoe Cottage, Glendoe Estate, Fort Augustus, PH32 4BZ
1.5. If you are a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office. Nothing in these T&C’s will affect these rights.
2. Making a Reservation
2.1. The Client can make reservations or enquire about Booking on our website, by telephoning or emailing the Hillhouse Events office. Clients will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.
2.2. The Client shall describe the details of the Booking, including the purpose, the number of guests to be invited, and the date and Hire Term of the proposed stay at the Venue.
2.3. You must be at least 18 years old to make a booking. Children under the age of 18 are not permitted to stay at the premises without being accompanied by an adult.
2.4. Hillhouse Events Limited will only hold dates on a provisional basis if a request to do so is made by the client. Any provisional booking made will be automatically released after no more than seven-days unless a deposit of no less than 25% of the total Hire Fee is paid to secure the booking.
3. Confirming a Booking
3.1 Once a booking request has been received, Hillhouse Events will send the Client a Quotation which will include a calculation of the Deposit, Hire Fees and any additional or relevant charges.
3.2 To confirm a Booking, the Client must read and acknowledge that they have read the T&Cs by agreeing to the Rental Agreement on our website Guest Portal. Confirmation of a Booking is not possible without this. If the Client has any questions or concerns in relation to these T&C’s or the Rental Agreement, the Client should contact Hillhouse Events at the details provided in clause 1.2 above.
3.3 The Client undertakes to provide a copy of the T&Cs to each Party Member and to undertake to ensure compliance with these T&C’s in respect of each Party Member.
3.4 The Client is also required to pay an initial deposit payment of no less than 25% of Hire Fees. If the Booking confirmation date is within 6 weeks of the arrival date, Hillhouse Events Limited shall require full payment of the Hire Fees and any charges for additional services that might be due.
3.5 Any payment made by the Client to Hillhouse Events Limited is deemed to confirm acceptance of the Quotation and the Booking and acknowledgement that such Booking is under these T&C’s and these T&Cs are deemed to be in force upon agreement by the Client and/or on receipt by Hillhouse Events of any payment from the Client.
3.6 Please note: If payment of the Deposit (or full cost if required in accordance with clause 3.3 above) is not received by Hillhouse Events Limited within 7 days of the invoice date the provisional Booking will be cancelled automatically, without penalty to the Client, unless otherwise agreed between the Client and Hillhouse Events Limited.
3.7 Upon receipt of payment of the Deposit (or Hire Fees if required under clause 3.4) and return of any paperwork requested, we will secure the requested dates. Confirmation is the acceptance of the Booking by Hillhouse Events Limited under these T&C’s. Hillhouse Events Limited will send the Client a confirmation email verifying the details of the Booking and the contract will be concluded at this point.
This is the only confirmation that will be sent unless the Client decides to alter any details of the Booking (charges may apply), when an updated invoice will be issued.
3.8 Subject to the Cancellation Policy (Below), once a Booking is confirmed, the Client is liable for payment of the balance of the Hire Fees, along with any additional charges in accordance with these T&C’s.
4. Payment of Balance
4.1 Payment of the balance of the accommodation cost (and any additional charges) is due in cleared funds no later than six (6) weeks prior to the arrival date. Hillhouse Events Limited will endeavour to email a reminder for the balance payment to the Client, although it is the Client’s responsibility to ensure that payment is received by the due date.
4.2 Payment of the balance of the catering fees (and any additional charges) is due in cleared funds ten (10) days prior to the arrival date. Hillhouse Events Limited will endeavour to email a reminder for the balance payment to the Client, although it is the Client’s responsibility to ensure that payment is received by the due date.
4.3 Hillhouse Events Limited requires that the Client pays any Balance Payment in full, using one payment method only (See Payment Methods below).
4.4 If any Balance Payment is not received by the due date, unless Hillhouse agrees otherwise in writing, the Booking shall be treated as a Cancellation by the Client (see Cancellation Policy below) and the booking dates will be released; any reinstatement of the booking shall be treated as a new Booking where the full accommodation cost is due.
5. Identification Verification & Screening
5.1. Due to the nature of the Venue(s) buildings and the contents of the Venue(s), there is a risk that damage to the Venue could occur (including without limitation, to the fabrics and materials used in the Venue, including furniture and carpets, etc) when the Venue is occupied. Due to this, we have organised enhanced insurance at no additional cost to you to cover costs resulting from the potential action or inaction of the Client or a Party Member such as (but not limited to): the property being left in an unreasonable state, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning costs required. This cover is subject to the successful background screening and identification verification of the lead guest.
5.2. The lead guest must complete the identification verification as soon as reasonably possible after their booking is confirmed, this will allow the background screening to take place.
5.3. The client will receive an email from our partner Truvi upon confirmation of the booking which will link to their secure online verification system. Should the client not receive this email within two-days of confirming the booking they should inform Hillhouse Events Limited.
5.4. Should the identification verification or background screening fail, Hillhouse Events Limited reserve the right to cancel the booking and will refund all deposits paid.
5.5. It is important that all the contact information provided to Hillhouse for the lead guest is accurate as it will be used in the background screening process. This includes the name (including spelling), contact telephone number and email address.
5.6 More information about the guest screening and identification verification service can be found on the website of Truvi: https://truvi.com/guest-solutions/guest-support/.
5.7. Truvi do not offer enhanced insrance cover for all permitted uses of the property, if your booking falls into this category Hillhouse Events will inform you at the time you express your decision to proceed with a booking.
5.7.1 You will still be required to complete your ID verification through Truvi.
5.7.2 A further damage deposit will be required, the value of which will be determined by the property being hired, the nature of the use of the property, the number of guests and any other relevant information.
5.7.3 The damage deposit will be payable on the same date as the final balance payment, unless a variation to this is agreed in advance by Hillhouse Events Limited and confirmed to you in writing.
5.7.4 Failure to pay the required damage deposit will be treated as stated in clause 4.4. above.
5.7.5 We will endeavour to refund your damage deposit, less any deductions, no later than fourteen (14) days following your departure from the property.
5.7.6 Should any deduction be required you will be informed within seven (7) days of your departure and evidence will be provided.
The Price of Your Accommodation
6.1 We use a dynamic pricing engine to set our prices, this uses a complex algorithm which monitors market demand, competitor pricing and other factors. For this reason, our pricing can fluctuate day-by-day, and it is not possible for our team to know how our pricing for any specific date range may change in the future.
To secure a booking at the advertised rate a provisional booking must be made and confirmed within seven days.
6.2. All prices quoted at the point of enquiry are valid until midnight of the day on which they were given.
Prices quoted for a provisional Booking are valid for seven days from when the provisional reservation is made.
6.3. Notwithstanding the above, Hillhouse reserves the right to amend prices quoted on the Hillhouse website due to errors or omissions. Any changes resulting from an error or omission shall be notified to the Client as soon as possible and the Client shall be able to cancel the Booking (without charge) if the amended price is higher than the original price quoted.
6.4. Any changes in the rate of VAT shall be borne by the Client.
7. Price Guarantee
7.1 Errors and omissions excepting, Hillhouse Events Limited guarantees that the price of the rental will not be subject to any surcharges once the Client has paid a deposit, unless the Booking has been amended, once the confirmation has been issued. All prices are in pounds Sterling (£). The introduction of consumer levies or VAT charges is excluded from the Hillhouse surcharge guarantee.
8. VAT
8.1 VAT is included in the cost of the accommodation.
9. Payment Method
9.1. We prefer and recommend payment by bank transfer but also accept by debit card and credit card. Sufficient time (we recommend two weeks) should be allowed for bank transfers to clear before the payment due date.
9.2. All payments are made in £Sterling unless otherwise indicated. Overseas clients may pay in £Sterling by debit card, credit card or international bank transfer. The client shall be responsible for any charges for receiving payments from overseas.
9.3. Please note: Please include the invoice number with all payments where possible.
10. Booking Amendments
10.1. Once a Booking has been confirmed, providing that Hillhouse Events Limited is informed of any amendments to the Booking no later than three months prior to the arrival date and has accepted these in writing, the Booking will be treated as changed.
10.2. Booking amendments requested within 6 weeks (of the date of stay) may not be accepted by Hillhouse Events Limited and may be treated as a Booking cancellation and may be subject to the terms of the Cancellation Policy (below).
10.3. By agreeing these T&Cs the Client warrants that they will not sell or transfer the Booking to another party without Hillhouse Events Limited consent.
10.4. Any amendment to a booking that changes all dates or reduces the duration of the stay will be treated as a cancellation and rebooking, subject to our cancellation policy.
11. Booking Cancellation Policy
11.1. Booking Cancellation by the Client
11.1.1. A Booking can only be cancelled prior to the accommodation start date.
11.1.2. Hillhouse Events Limited require written confirmation of cancellation (email is acceptable). The written cancellation must be issued and (where possible) signed by the Client. The cancellation takes effect from the day that the written confirmation is received.
11.1.3. As you will understand, the less notice we are given of a cancellation, the less likely that we will be able hire the Venue for the Hire Term. Therefore, we impose Cancellation Charges which are reflective of the likelihood of Hillhouse being able to hire the Venue after cancellation.
Cancellation Charges are as follows:
11.1.3.1. 25% of the total hire cost: Where cancellation notice is received after the deposit has been paid and no less than 6 weeks prior to the Booking start date.
11.1.3.2. 100% of the total hire cost: Where cancellation notice is received after the balance is due and/or been paid and less than 6 weeks prior to the Booking start date.
11.1.4. Wherever possible, Hillhouse Events Limited will actively re-sell the cancelled dates so that:
11.1.4.1. If Hillhouse Events Limited is able to re-sell the full period that has been cancelled, at the original tariff, the Client will be refunded all monies paid.
11.1.4.2. If Hillhouse Events Limited is able to re-sell the full period that has been cancelled, but at a reduced tariff, the Client will receive a refund on a pro-rata basis of the monies paid.
11.1.4.3. If Hillhouse Events Limited re-sells part of the cancelled period, the Client will receive a refund on a pro-rata basis of the monies paid.
11.1.4.4. If Hillhouse Events Limited is unable to sell any part of the cancelled period then all monies paid will be forfeit.
11.1.4.5. Hillhouse Events Limited shall not repay any monies due to the Client as the result of a Booking cancelled by the Client until the whole of the cancelled period has been resold or the last day of that period is passed.
11.2. Booking Cancellation by the Hillhouse Events Limited
11.2.1. It is extremely unlikely that Hillhouse Events Limited cancels a confirmed Booking. If however, for reasons beyond the reasonable control of Hillhouse Events Limited, the property is no longer available Hillhouse reserves the right to cancel a Booking. In this event, all monies paid by the Client will be refunded.
12. Arrival and Departure Times
12.1 The Client is requested to adhere to the arrival and departure times stated below. Changes to these times can be requested prior to arrival but are subject to confirmation by Hillhouse Events Limited and may incur a charge.
12.2 Arrival and departure times are 4:00pm and 10:00am respectively, or such any other times as have been agreed in writing (e-mail will suffice). Failure to vacate the premises by the departure time may result in a charge.
13. Party Size and Members
13.1. There is a limit on the maximum number of guests that can be at the Venue, which is clearly stated on our website and other booking sites. This number generally excludes infants, and the number of guests at the Venue must not exceed those limits except with prior written agreement from Hillhouse Events Limited. Admittance to the Venue may be refused or the Client may be asked to vacate the property immediately if this condition is not observed.
13.2. If additional Party Members are given unauthorised access to the Venue, then additional costs incurred will be recharged to the client. Hillhouse Events Limited reserves the right to refuse admission to the Venue or to ask the Client to vacate the Venue with immediate effect if the Client fails to adhere to this condition.
14. Catering (only applicable to venues offering catering services and where those services are booked)
14.1. The Catering Fees at the time of confirmation is based on a minimum number of guests. We reserve the right to alter the Catering Fees should the Client request an amendment to the number of guests (either an increase or decrease), or in the event that ingredient prices increase significantly, in the intervening period. In the event that the ingredient prices do rise in the intervening period, we will notify the Client of the increased cost and the Client shall be entitled to terminate, without penalty or without reference to the cancellation policy if the Client does not agree to the increase.
14.2. The final number of guests must be notified to us in writing (email will suffice) no later than 14 days prior to the event. After this time if the number of guests increase, we will endeavour to accommodate the changes on a pro rata basis, but this is not guaranteed and the Catering Fees may be adjusted in accordance with clause 4.1 above. Allowances cannot be made for any reduction in the final number after this time.
14.3. The Catering Fees at the time of booking confirmation is based on the time agreed between the parties for the services to be provided by us. Should the Function or the time that food service commences run late by more than 60 minutes from the agreed time through no fault of us, we may charge for the additional staff costs at two times the current National Living Wage, plus VAT per hour per member of staff present.
14.4. Our food is freshly prepared with the best ingredients however we reserve the right to substitute menu items due to market condition and fluctuation. We will endeavour to discuss any changes with the Client.
14.5. It is entirely the responsibility of a guest with any allergy to ask the kitchen staff if any ingredients that they are allergic to have been used to make the food being served.
14.6. Where we are made aware that guests suffering from food allergies are present, we will do everything we can to ensure that food served is free of ingredients that the guest is allergic to. However we cannot in any circumstance guarantee this and we cannot guarantee that there will not be traces of food present to which any guest may be allergic to.
14.7. We cannot in any circumstance accept any ingredients provided by the client or anyone other than us and our suppliers as part of any menu we provide.
14.8. All food, which is not consumed within two hours at room temperature, should be disposed of. Any person subsequently consuming food, or taking food home for consumption, does so at his or her own risk. We cannot accept responsibility for food consumed otherwise than at the location at which the food is supplied, or after the initial two-hour period.
15. Additional Requirements
15.1. A Client requesting additional services such as additional cleaning, catering, activities, supermarket delivery etc., is required to arrange these as far in advance as possible of the arrival date. Generally, a minimum of seven days prior to the arrival date is required to arrange additional services. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed. Additional fees will be applied to cover the delivery of additional requirements and these will be confirmed with the client at the time they are requested.
15.2. Internet facilities are provided by third party providers. Where these facilities are made available, the Client acknowledges that there may be disruption to the connection without prior notice and Hillhouse Events Limited shall not be liable whatsoever for such disruption. The Client further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify Hillhouse Events Limited against any claim or demand arising therefrom.
16. Care of the Property
16.1. The Client shall (and shall ensure that all Party Members) take all reasonable and proper care of the Venue including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the Venue and shall leave them in the same state of repair and condition at the end of the Hire Term as found at the beginning.
16.2. In the event of any damage to the Venue, property or equipment during the stay, the Client is required to notify Hillhouse Events Limited.
16.3. The Client shall leave the property in a clean and tidy condition.
16.4. Hillhouse Events Limited reserves the right to enter the property to investigate concerns relating to the care of the property or disturbances. Hillhouse Events Limited is within their rights to request that Clients vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
16.6. Please note: Do ensure that you take all your belongings with you when you depart the Venue, as additional fees may be payable for the postage and handling of your property.
17. Personal belongings
17.1. Hillhouse Events Limited cannot accept any responsibility or liability for loss of or damage to any of the Client’s personal items, belongings or vehicles, however caused and Client’s leave any personal belonging or vehicles at the Venue at their own risk. If Hillhouse Events Limited staff are required to enter the property during a stay (E.g. to carry out maintenance or cleaning), the Client is advised to ensure that a member of their party is present; if this is not possible, the Client has the right to decline services at their discretion, but no refunds shall be given for services not used.
18. Linen
18.1. Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bedding, linen and towels and Hillhouse Events Limited asks that the Client to take care when using these products.
Hillhouse recommends that Clients planning to use such products during their stay bring their own spare linen to prevent damage to items within the property.
19. Smoking
19.1. Please note that the Venue is non-smoking. If any damage is done to the Venue or any of our property by virtue of a Client’s failure to adhere to this condition, a charge may be payable for any and all costs incurred by Hillhouse in cleaning the room(s) (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment.
20. Pets
20.1. Pets are only permitted with prior consent of Hillhouse Events Limited; a charge will be made for pets.
Hillhouse Events Limited may request an additional cleaning fee if permitting pets; this will be advised to the Client at the point of booking.
21. Authority to Sign
21.1. The Client certifies that they:
21.1.1. are authorised to agree the Booking and T&C’s;
21.1.2. have supplied a copy of these T&C’s to all Party Members, including those substituted or added at a later date;
21.1.3. are over eighteen years of age; and
21.1.4. agree to take responsibility for the Party Members occupying the property, and to notify Hillhouse Events Limited of any damage caused by a third party who is not a Party Member.
22. Exclusion of Liability for Suppliers of Goods and Services
22.1. Hillhouse Events Limited receives goods and services from a number of suppliers and therefore elements of your stay may include services or products supplied by third parties. Hillhouse shall not be liable for any goods or services provided by any such third party supplier when the Client has requested such goods or services. Such third party suppliers will usually have their own set of terms and conditions relating to the goods or services that they provide and the Client should check that they agree to the supplier’s own terms and conditions before trading with them. Hillhouse shall notify the Client of the identity of any such third party supplier and the Client should consult the terms and conditions of such third party supplier.
22.2. Any service provided by a third party if delivered within the house or grounds of our venue must be approved in writing in advance by Hillhouse Events limited.
22.3. Any third party working within the house or grounds of our venue will be required to provide evidence of appropriate insurance and if necessary, health and safety paperwork.
22.4 If any third party wishes to use their own equipment within the house or grounds of our venue they will be required to provide evidence of the safety of such equipment, including but not limited to portable appliance testing (PAT) records.
23. Insurance
23.1. Although not mandatory as part of the T&Cs, Hillhouse Events Limited strongly advises the purchase of holiday insurance. Clients should obtain insurance that at least includes holiday cancellation cover for the value of their Booking for their own protection and peace of mind. Ideally the insurance policy will cover other eventualities such as travel and road conditions as Hillhouse Events Limited shall not be liable for circumstances that may prevent you accessing the property (See Force Majeure, below). We also recommend that any insurance covers losses due to personal liability claims.
23.2. Hillhouse Estates Limited and its subsidiary companies have in place insurance cover for the Venues and other property which is in the Venues. The Company’s insurance shall not cover the Client’s property nor that of any third party.
24. Property Maintenance Issues and Complaints
24.1. The Client must report any pre-existing damage noticed upon arrival within 24 hours of arrival to the property.
24.2. If any issues arise during the stay the Client must contact Hillhouse Events Limited as soon as reasonably practicable for the issue to be investigated and, if required, to take any remedial action. If an issue is not reported and/or Hillhouse Events Limited is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.
24.3. If the Client feels that their complaint has not been resolved satisfactorily on completion of the booking, Hillhouse Events Limited requests that the verbal complaint is followed up in writing to Hillhouse Events Limited within seven days of departure from the property.
24.4. If the Client has any other complaints or if the Client has any questions or concerns about how we will use and store your personal information (as discussed further in clause 25 below) or if the Client wish to exercise its right to access, modify, object to the use of or request the deletion of its personal information, the Client can request a copy of all information that we hold about the Client.
25. Privacy Policy
25.1. Any personal information supplied to Hillhouse Events Limited is used, held or stored in accordance with the Data Protection Act 1998. Hillhouse will only use the information provided to us to carry out hire services requested by the Client.
25.2. Hillhouse shall only make information about you available to those involved in delivering our service to the client; to whom we will provide the Client name, additional guest names and Client contact details.
Hillhouse never provides Client information to anyone else without first obtaining consent, unless we are obliged by law to disclose it.
25.3. Personal information provided by the Client in registering for a service will be used by Hillhouse Events Limited in the provision of that service.
25.4. The Client agrees to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the Venue.
26. Intellectual Copyright
26.1. The copyright and all other rights on our website(s) are owned by Hillhouse Events Limited or the material included with the permission of the rights owner. Copying of any site content for any commercial or business use is strictly prohibited.
27. Liability
27.1. Subject to clause 27.2 below, Hillhouse Events Limited shall not be liable for any act, neglect or default on the part of any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Client or any other person may suffer or incur arising out of, or in any way connected with the rental accommodation unless Hillhouse Events Limited is responsible. In addition, Hillhouse Events Limited accepts no liability for loss of or damage to a Client’s possessions on the property or land.
27.2. Nothing in these conditions excludes or limits the liability of Hillhouse Events Limited: for death or personal injury caused by Hillhouse Events Limited negligence; or for any matter which it would be unlawful for Hillhouse Events Limited to exclude or attempt to exclude their liability.
27.3. If you are a business customer (excluding consumers), subject to clause 27.2 above, Hillhouse Events Limited shall not, except if caused by our negligence or breach of these T&C’s, be liable to the Client or any third party for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the rental.
27.4. If you are a consumer Client, subject to clause 27.2, if we fail to comply with these T&C’s, we may be responsible for loss or damage you suffer that is a foreseeable result of our breach of these T&C’s or our negligence. We will not however be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by the Client and us at the time we entered into the Contract.
27.5. Nothing in these Terms and Conditions shall or shall purport to confer on any third party a right to enforce any term of these Terms and Conditions.
28. Statutory Rights
28.1. If you are a consumer, we have tried to ensure that any rights you have that are implied by law into a contract of this type (statutory rights) are not excluded or limited. Nothing in these Terms and Conditions is intended to affect those rights.
28.2. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives the right for consumers to cancel certain contracts, which are formed at a distance. However, this right of cancellation does not apply to the supply of accommodation, if the contract provides for a specific date or period of performance and therefore, this right of cancellation does not apply to the contract between us and the Client for the supply of accommodation. Cancellation of this Booking shall take place under clause 11 above.
29. Good Order and Nuisance
29.1. The Client shall be required to keep all Party Members and noise levels under a reasonable level of control and noise must be kept to a reasonable level at all times.
29.2. The Client or any Party Members must not bring any potentially dangerous or hazardous materials or equipment into the Venue.
30. Force Majeure
30.1. Hillhouse Events Limited shall not be liable where the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to an Event Outside Our Control which means any event, which Hillhouse Events Limited could not avoid, even with all due care and attention. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and all similar circumstances beyond our control.
30.2. If an Event Outside Our Control takes place that affects our contract with you, we will contact you as soon as reasonably possible to notify you. Please note our obligations under a contract will be suspended for the duration of the Event Outside Our Control.
31. Passports and Visas
31.1. It is the responsibility of the Client to ensure that all travel documentation is valid as airlines will not permit passengers to travel who do not have the correct documentation and who cannot comply with all regulation Health requirements: to our knowledge there are currently no vaccinations required for entry into the UK, however, the Client must satisfy themselves of their own requirements.
32. Breach of Contract
32.1. If any of the above conditions are breached by the Client or any Party Member, Hillhouse Events Limited reserves the right to enter the property and request that the party leave the property with immediate effect.
33. Governing Law
33.1. This agreement is governed by Scottish law. This means that this contract for hire of the Venue and any dispute or claim arising out of or in connection with it will be subject to the laws of Scotland. The Client and Hillhouse Events Limited agree that the courts of Scotland will have non-exclusive jurisdiction.
