Privacy Policy

Last updated: Summer 2025

At Three Places to Stay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any information that you provide when using our website or making an enquiry or booking.

1. Who We Are

Three Places to Stay is a collection of boutique self-catering properties based in the UK. Our website address is: https://threeplacestostay.com.  Three Places To Stay is a trading name of Hillhouse Events Limited a company registered in Scotland with registration number SC303419.  Your booking is managed and administered by Hillhouse Events Limited.  Stays at Hillhouse, Ayrshire are hosted by Hillhouse Events Limited.  Stays at Bowldown, Cotswolds are hosted by Bowldown Farms Limited, registered in England with registration number 02689205.  Stays at Killchuimen and Lower Glendoe Cottage are hosted by Glendoe Limited, registered in Scotland with registration number SC418548.

Hillhouse Events Limited, Bowldown Farms Limited and Glendoe Limited are wholly owned subsidiaries of Hillhouse Estates Limited, registered in Scotland with registration number SC023206.

2. What Information We Collect

We may collect and process the following types of information:

  • Name
  • Email address
  • Phone number
  • Postal address (if provided)
  • Booking details
  • IP address
  • Information about how you use our website (e.g. via cookies)

 

3. How We Collect Information

We collect information in the following ways:

  • When you submit a form (e.g. an enquiry or booking form)
  • When you contact us by email or phone
  • When you use our website (through analytics or cookies)
  • When you subscribe to our newsletter or marketing communications

 

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Process and manage bookings
  • Send booking confirmations and updates
  • Provide customer service
  • Improve our website and services
  • Send marketing emails (only if you have opted in)

 

We will never sell your data to third parties.

5. Legal Basis for Processing

Under UK GDPR, our legal bases for collecting and using your personal data include:

  • Your consent
  • The performance of a contract (e.g. processing a booking)
  • Our legitimate interests (e.g. responding to enquiries or improving the site)

 

6. Sharing Your Information

We may share your data with trusted third parties for the purposes outlined above, such as:

  • Subsidiary companies of Hilhouse Estates Limited, as detailed above.
  • Booking platforms or property management systems (e.g. Hostaway, Airbnb)
  • Truvi, our guest verification partner
  • Email marketing providers (if you’ve opted in)
  • Website hosting and analytics providers (e.g. Google Analytics)
  • Cleaning and maintenance contractors (Limited information sharing)

 

All third parties are required to handle your data securely and in compliance with data protection laws.

7. Cookies and Analytics

Our website uses cookies to help us understand how users interact with the site. Cookies are small data files stored on your device. You can manage or delete cookies through your browser settings.

We use services such as Google Analytics to monitor website traffic and improve our services.

8. How We Protect Your Data

We are committed to keeping your information secure. We take appropriate technical and organisational measures to prevent unauthorised access or disclosure.

9. How Long We Keep Your Data

We retain personal information only as long as necessary:

  • Enquiries: up to 12 months
  • Bookings: up to 7 years for accounting and legal purposes
  • Marketing: until you unsubscribe

 

10. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Withdraw consent (for marketing, for example)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

11. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at:

Email: [email protected]
Phone: 01292 676400
Address: Three Places to Stay, Hillhouse Group Head Office, Troon, Ayrshire, KA10 7HX

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